Frequently Asked Questions

Shipping & Returns

How do you calculate shipping rates?

Shipping rates will be calculated at checkout based on order size and shipping location.

Do you offer local pick up?

Yes, we offer free local pick up in Hamilton. Just select local pick up when checking out and you will receive an email with details when your order is ready to pick up.

Do you ship outside Canada?

Yes, we can ship outside Canada, but shipping typically takes an additional 2-3 weeks. Customers are also responsible for their country's VAT or other customs, duties, and taxes. Shipping fees will be based on order size and shipping location. 

Do you accept returns and/or exchanges?

Yes, we do accept exchanges of product in unopened and unused condition and in original packaging. Shipping costs for returns are the responsibility of the customer. Refunds will be processed once returned products have been received and review to ensure they are unused and in original packaging.

Do you have a store location where I can purchase your products?

Our products are available in various local artisan stores across Ontario, as well as at many local handmade markets, but the best way to purchase them is directly through our website. Follow us on Facebook and Instagram to stay up-to-date on upcoming sales and local market dates.

 

Product Questions

Do your have designs for kids?

Yes, we have many kid and family friendly designs. Visit the Kid Stuff: Family Friendly Designs section of our website to view our full selection.

I'm looking for a specific design, but I can't remember what it said. How can I find it? 

Try using the "Search" bar at the top of the page and enter in something you can remember from the design (did it have a dinosaur? Was it a pun? Was it for kids or for adults?) Fingers crossed that helps you find what you are looking for! If you're still not having any luck, use the chat function on the lower right and we can help you find what you're looking for.  

What are the covers and zip pouches made of?

It’s OK. It’s Art. Pillow covers and zip pouches are made of a woven cotton-polyester blend. Each product comes with a product tag with fabric content blend and heat set instructions. 

What size pillows fit in the Pillow Covers?

Our pillow covers fit on 18” x 18” pillow inserts, but will also work for 16" x 16" pillow inserts, but will just appear less plush.

Are the pillow covers removable?

Yes, all of our pillow covers are removable so you can switch up your décor based on season or even your mood!

 

Colouring Questions

What are the best markers to use to colour my pillows or zip pouch?

You can colour the pillows and zip pouches using any fabric markers but we recommend you use the It’s O.K. It’s Art Dual Tip Markers, which feature a broader tip for colouring larger areas and a fine tip for perfectly colouring all of the tiny details (and minimizing accidental bleeds!).

Do I have to colour it?

While we think you will have a blast colouring your pillow or zip pouch you can use your items both coloured and uncoloured. You do you!

How do I blend colours?

We have just released our It’s O.K. It’s Art. Blending Marker that you can add to your order and is ideal for getting a clean blend on any of your It’s O.K. It’s Art. colouring products. You can also watch artist Emily demonstrating some blending techniques on our Instagram Page under “Colour With Me”. 

How do I prevent bleeding when colouring?

You will want to colour “soft and slow” to minimize bleeding- press markers lightly, don’t scrub the fabric, and carefully watch how the ink spreads. Too much scrubbing and rubbing will lead to ink bleeding when it doesn’t belong. 

Can I fix a small bleed on my pillow or zip pouch?

Yes, to fix small bleeds dab a cotton swab dipped in rubbing alcohol directly on the bleed. Press the spot immediately with a paper towel. Alternate dabbing rubbing alcohol and pressing with a clean cloth as needed, until colour is lifted. This is tricky, and requires some time and patience! You can also see this technique in use on our Instagram Page under “Colour With Me”. 

Are the colours permanent?

You will want to use permanent fabric markers when colouring your pillow covers and zip pouches. It's OK. It's ART. Permanent Markers are excellent for colouring and blending colours. Follow the instructions included with your purchase or fabric markers to heat set the colours in the dryer (30 mins on high), which will ensure your colouring is permanent.  

But can I use washable markers? I want to use washable markers.  

Yes! Of course, you absolutely can use washable markers. In fact, if you've bought one of our items as a gift for a child under 8 years of age, we recommend washable markers so that the child can colour again and again. Let them practice while they develop their fine-motor skills! Washable markers are more prone to bleeding, colour transfer, will run upon contact with liquids, and will wash out of the fabric with laundering. 

Can the pillows and zip pouches be washed after they are coloured?

Yes, once you have heat set your pillows and zip pouches, they are completely washable, and colour will be permanent if you use permanent fabric markers or It's OK. It's ART. markers.  The longer you can leave between colouring and washing, however, the less likely the ink is to bleed or leach. 

 

Groups and Parties

Do you offer Colouring Parties?

Of course, the more the merrier!! We do offer a limited number of colouring parties per year for a fee.  You will find information on markets and events on our main menu. We also offer DIY Workshops in packages of 6, 8 and 10 for a discounted price so you can host your own colouring party.

Do you do offer custom designs?

Yes, we do offer custom designs and the price is based on time required to create the design. All custom designs require a 50% non-refundable deposit up front with the remaining 50% due before shipping. Please email us at hello@itsokitsart.com for more information

 

Wholesale

I'd like to order wholesale. What do I do?

Our wholesale minimum purchase is $150, we offer flat rate shipping fees based on location, and turn around is typically between 1-2 weeks. Our wholesale website is accessible after you receive your access code for the wholesale site. Please email Emily at hello@itsokitsart.com for more information.